Can Freshpaint track users across domains?

Freshpaint generates a $device_id for each unique user and session. You can read more about how sessions are counted in Freshpaint here. This information is stored in a cookie used to track the user throughout the session. Although cookies persist across subdomains, they do not persist across root domains by default.

For example, a user navigating from www.example.com to app.example.com would be tracked as the same user by Freshpaint by default. A user navigating from www.domain1.com to www.domain2.com would be tracked by Freshpaint as two different users by default.

Freshpaint does have a cross domain tracking feature that can be accessed by paid plans:

Cross Domain Tracking

If you would like to track users across root domains, please contact [e-mail].