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What Implementation Services Does Freshpaint Offer?
Only Available for Business Plan Customers
Implementation of Freshpaint focuses on the technical installation of the product, configuration of events and destinations, and training/enablement surrounding features that will enable Freshpaint's Customer to maintain HIPAA compliance with regards to data collection and sharing.
This will be led by a dedicated implementation manager, who has worked with many other Freshpaint customers. Communications will primarily be through email and live sessions will be held over a video conferencing platform (Freshpaint uses Zoom).
Milestone | Timeline | Details |
Implementation Scoping | Week 1 | Stakeholder mapping and technical scoping session |
Kick-off Meeting | Week 1 | Formal intro to implementation team, alignment meeting on use cases to focus on and prioritize during onboarding |
Onboarding | Weeks 1-2 | Platform implementation. Installation of Freshpaint code/SDK and configuration of initial events and destinations |
Pre-Launch Validation | Weeks 2-3 | Implementation testing and validation |
Go Live | Weeks 2-3 | Production launch, post-launch validation |
Ongoing Implementation Support | Weeks 3-6 | Honing in event schema, use cases, answering questions, general support |
Retrospect | Week 6 | Retro to discuss how onboarding went and any additional needs |