# What Implementation Services Does Freshpaint Offer?

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Only Available for Business Plan Customers
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Implementation of Freshpaint focuses on the technical installation of the product, configuration of events and destinations, and training/enablement surrounding features that will enable Freshpaint's Customer to maintain HIPAA compliance with regards to data collection and sharing.

This will be led by a dedicated implementation manager, who has worked with many other Freshpaint customers. Communications will primarily be through email and live sessions will be held over a video conferencing platform (Freshpaint uses Zoom).

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| Milestone                      | Timeline  | Details                                                                                                           |
| ------------------------------ | --------- | ----------------------------------------------------------------------------------------------------------------- |
| Implementation Scoping         | Week 1    | Stakeholder mapping and technical scoping session                                                                 |
| Kick-off Meeting               | Week 1    | Formal intro to implementation team, alignment meeting on use cases to focus on and prioritize during onboarding  |
| Onboarding                     | Weeks 1-2 | Platform implementation. Installation of Freshpaint code/SDK and configuration of initial events and destinations |
| Pre-Launch Validation          | Weeks 2-3 | Implementation testing and validation                                                                             |
| Go Live                        | Weeks 2-3 | Production launch, post-launch validation                                                                         |
| Ongoing Implementation Support | Weeks 3-6 | Honing in event schema, use cases, answering questions, general support                                           |
| Retrospect                     | Week 6    | Retro to discuss how onboarding went and any additional needs                                                     |