What Implementation Services Does Freshpaint Offer?

Only Available for Business Plan Customers

Implementation of Freshpaint focuses on the technical installation of the product, configuration of events and destinations, and training/enablement surrounding features that will enable Freshpaint's Customer to maintain HIPAA compliance with regards to data collection and sharing.

This will be led by a dedicated implementation manager, who has worked with many other Freshpaint customers. Communications will primarily be through email and live sessions will be held over a video conferencing platform (Freshpaint uses Zoom).

Milestone	Timeline	Details
Implementation Scoping	Week 1	Stakeholder mapping and technical scoping session
Kick-off Meeting	Week 1	Formal intro to implementation team, alignment meeting on use cases to focus on and prioritize during onboarding
Onboarding	Weeks 1-2	Platform implementation. Installation of Freshpaint code/SDK and configuration of initial events and destinations
Pre-Launch Validation	Weeks 2-3	Implementation testing and validation
Go Live	Weeks 2-3	Production launch, post-launch validation
Ongoing Implementation Support	Weeks 3-6	Honing in event schema, use cases, answering questions, general support
Retrospect	Week 6	Retro to discuss how onboarding went and any additional needs