# What Implementation Services Does Freshpaint Offer?

{% hint style="info" %}
Only Available for Business Plan Customers
{% endhint %}

Implementation of Freshpaint focuses on the technical installation of the product, configuration of events and destinations, and training/enablement surrounding features that will enable Freshpaint's Customer to maintain HIPAA compliance with regards to data collection and sharing.

This will be led by a dedicated implementation manager, who has worked with many other Freshpaint customers. Communications will primarily be through email and live sessions will be held over a video conferencing platform (Freshpaint uses Zoom).

<br>

| Milestone                      | Timeline  | Details                                                                                                           |
| ------------------------------ | --------- | ----------------------------------------------------------------------------------------------------------------- |
| Implementation Scoping         | Week 1    | Stakeholder mapping and technical scoping session                                                                 |
| Kick-off Meeting               | Week 1    | Formal intro to implementation team, alignment meeting on use cases to focus on and prioritize during onboarding  |
| Onboarding                     | Weeks 1-2 | Platform implementation. Installation of Freshpaint code/SDK and configuration of initial events and destinations |
| Pre-Launch Validation          | Weeks 2-3 | Implementation testing and validation                                                                             |
| Go Live                        | Weeks 2-3 | Production launch, post-launch validation                                                                         |
| Ongoing Implementation Support | Weeks 3-6 | Honing in event schema, use cases, answering questions, general support                                           |
| Retrospect                     | Week 6    | Retro to discuss how onboarding went and any additional needs                                                     |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.freshpaint.io/reference/faqs/what-implementation-services-does-freshpaint-offer.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.