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What Implementation Services Does Freshpaint Offer?

Only Available for Business Plan Customers
Implementation of Freshpaint focuses on the technical installation of the product, configuration of events and destinations, and training/enablement surrounding features that will enable Freshpaint's Customer to maintain HIPAA compliance with regards to data collection and sharing.
This will be led by a dedicated implementation manager, who has worked with many other Freshpaint customers. Communications will primarily be through email and live sessions will be held over a video conferencing platform (Freshpaint uses Zoom).
Implementation Scoping
Week 1
Stakeholder mapping and technical scoping session
Kick-off Meeting
Week 1
Formal intro to implementation team, alignment meeting on use cases to focus on and prioritize during onboarding
Weeks 1-2
Platform implementation. Installation of Freshpaint code/SDK and configuration of initial events and destinations
Pre-Launch Validation
Weeks 2-3
Implementation testing and validation
Go Live
Weeks 2-3
Production launch, post-launch validation
Ongoing Implementation Support
Weeks 3-6
Honing in event schema, use cases, answering questions, general support
Week 6
Retro to discuss how onboarding went and any additional needs